Shipping policy

Shipping and Processing

Orders are typically processed within 1–3 business days. Processing times are estimates and may vary during periods of high order volume, holidays, or circumstances outside our reasonable control.

Delivery

Delivery times vary depending on the destination, shipping method, carrier, customs processing, and other factors. Estimated delivery times are not guaranteed, and carrier or customs delays may occur after an order has been shipped.

Tracking

Tracking information will be provided after shipment where tracking is available for the selected shipping method.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or carrier. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Shipping Questions

For questions regarding shipping or delivery, please contact us at support@cloudcup.shop.